FAQs


Delivery delays due to COVID-19

Due to the current global situation, shipments may experience some delays, but please rest assured your order will still be delivered to you. We appreciate your patience in these difficult times.

We are closely following official regulations to ensure we are prioritizing the well-being of our staff, as this is of utmost importance to us. Where possible, we are working from home, while our warehouse team are following strict safety protocols that are implemented to protect their well-being. These precautions may result in a slightly longer dispatch time than we usually deliver, but we will do our utmost to ensure that all orders are get to you as soon as possible.

FAQ's: 

Q: 'Is my order still coming?'

There may be a slight delay with your order, but rest assured it is on its way to you. We recommend keeping an eye on your local postal service's website for up to date info on the current status of the delivery service, as this varies from area to area.

Q: 'What extra precautions are in place at the warehouse?'

It has been determined that the likelihood of being exposed to Covid-19 through shipped items is very low. We are taking all necessary precautions in accordance with the guidelines set by the CDC and WHO.
  • We have introduced social distancing measures, maintaining a 6-foot distance between each station.
  • We've increased our scheduled cleanings at all our fulfillment centers
  • We are also distributing PPE such as safety masks and gloves.
Q: 'Non contact postage'

Some local delivery services are opting to use 'non contact delivery' - a method that involves the postal worker knocking your door and leaving the parcel on your doorstep instead of handing it to you directly, to avoid direct human contact.

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How can I order?

Once you have decided on the products you want to purchase, just click on the "Add to Cart" button. "Checkout" and fill in your details and finalize your purchase.

Are my payments secure?

Yes, your payments are 100% secure.

We accept credit card payments through one of the most trusted payment gateways and your information are confidential and are never stored. We also integrate secure PayPal payments so you can always use your balance when making a purchase. We make sure our website is secure at all times and we are committed to giving you safe and satisfying shopping experience.

How long does shipping take?

You can expect to receive your orders within 2 to 3 weeks once processed. Delivery to the US and some parts of Asia may slightly be faster while deliveries to the UK Australia, New Zealand and most European and Asian countries may take a little longer.

Can I track my order?

Yes, you can. Take note of the tracking number that comes with your order/s and track them at Shipping & Delivery Page.

How much is shipping to my Country?

Shipping rates may vary depending on where your item is located for.

How do I get a discount code?

Subscribe to our newsletter for updates about our special promos and discounts. First timers also get a a special code too.

How do I receive a multiple item order?

In most cases, you will receive each item in separate packages.

Can I return a product?

Should you deem the product you received unsatisfactory, you may contact our customer representative and we'll do our best to help. Check out our Returns Policy page for more details.

How do I reach you?

You may contact us at [email protected] and our team of customer service representatives will be ready to assist you.